Warranty and Service Policies
Warranty & Service Policy
At TechToPass, we value your trust and strive to deliver reliable products with dependable after-sales service. To give you peace of mind, every product you purchase from us is backed by a warranty that covers hardware defects and service support within the specified period.
Warranty Duration by Product Category
| Product Category | Warranty Period |
|---|---|
| Used Mobile Phones | 3 Months |
| New Mobile Phones | 1 Year |
| Laptops | 6 Months |
| Desktop Computers | 1 Year |
What the Warranty Covers
Our warranty ensures you receive support and protection against manufacturing defects and hardware malfunctions.
- Free Repairs & Replacement: Any defective part due to manufacturing issues will be repaired or replaced at no extra cost.
- Technical Support: Assistance for troubleshooting hardware-related problems.
- Peace of Mind: Products are serviced only with genuine parts to maintain quality.
What the Warranty Does Not Cover
While we aim to give the best service possible, certain conditions fall outside the warranty coverage:
- Physical damage such as cracked screens, accidental drops, or liquid exposure.
- Consumable parts like batteries, charging cables, adapters, and accessories that naturally wear over time.
- Unauthorized repairs or modifications carried out by third parties.
- Software issues, malware, or personal data loss.
- Damage from misuse (improper handling, electrical surge, or neglect).
How to Claim Warranty
- Keep your proof of purchase (invoice/receipt) safe. Warranty claims without valid proof will not be accepted.
- Contact our support team via phone, email, or in-store.
- Submit your product for inspection. Our technicians will assess whether the issue is covered under warranty.
- Repair or replacement will be processed based on the inspection outcome.
Service Beyond Warranty
- After the warranty period ends, you can still rely on our paid service support for repairs and parts replacement.
- We use only genuine and tested components to ensure product performance.
- Customers will be provided with a detailed service estimate before proceeding with any repair.
Additional Notes
- Warranty is applicable from the date of purchase only.
- In case the original product or part is unavailable, we may provide an equivalent replacement of equal or higher value.
- Warranty is non-transferable and applies only to the original buyer.
- We recommend regular care and servicing to ensure the longevity of your device.